Privacy Policy

Welcome to Round Table Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website roundtable-meal.rest, place orders, participate in our loyalty programs, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website (roundtable-meal.rest), as well as any related services, sales, marketing, or events. As a food service business operating in the United States, we comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable data protection regulations.

1. Who We Are

Round Table Pizza is a food service company dedicated to providing high-quality pizza and dining experiences to customers across the United States. For the purposes of this Privacy Policy, Round Table Pizza acts as the data controller responsible for your personal information.

2. Information We Collect

We collect information about you in various ways when you interact with our website and services. The categories of information we collect include:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Mailing and delivery address (including city, state, and ZIP code)
• Date of birth (for age verification and promotional purposes)
• Username and password for account access
• Profile picture (if optionally uploaded)

2.2 Payment and Financial Information

To process your orders, we collect payment-related information, which may include:

• Credit card or debit card number (last four digits only, as full card data is processed by our payment processors)
• Billing address
• Payment method type (Visa, MasterCard, PayPal, etc.)
• Transaction history and order details

We use industry-standard encryption and work with PCI-DSS compliant third-party payment processors to handle your financial data. We do not store full card numbers on our servers.

2.3 Order and Transaction Data

When you place orders through our website or affiliated platforms, we collect:

• Items ordered (pizzas, beverages, sides, etc.)
• Order date and time
• Delivery or pickup preferences
• Special instructions or dietary preferences
• Order history and frequency
• Coupon or promotional codes used

2.4 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring website or search engine
• Links clicked within our site
• Date and time of visits
• Error logs and crash reports

2.5 Location Data

With your permission, we may collect your geolocation data to help you find the nearest Round Table Pizza location, enable delivery services, or personalize offers based on your geographic area. You may disable location tracking through your browser or device settings at any time.

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience and gather analytics data. Please refer to Section 9 of this Privacy Policy for detailed information on our use of cookies and your options to control them.

2.7 Communications Data

When you contact us via email, phone, or our online contact form, we collect and retain the content of your communication, your contact details, and any correspondence history in order to respond to your inquiries and improve our customer service.

2.8 Marketing and Preference Data

If you sign up for our marketing communications, loyalty program, or promotional offers, we collect:

• Marketing subscription preferences
• Loyalty program membership details and points balance
• Promotion participation history
• Survey responses and feedback
• Food and dietary preferences you voluntarily share

2.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in using social media or interact with our social pages)
• Third-party food delivery services (such as DoorDash, Grubhub, or Uber Eats) when orders are placed through those platforms
• Analytics providers and advertising partners
• Fraud detection services

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including but not limited to:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders (delivery, pickup, or dine-in)
• Managing your account and ensuring secure access
• Sending order confirmations, receipts, and delivery status updates
• Responding to customer service inquiries and resolving disputes
• Processing payments and issuing refunds when applicable

3.2 Personalization and User Experience

• Personalizing your browsing experience on our website
• Remembering your food preferences and past orders for faster reordering
• Recommending menu items based on your order history
• Displaying relevant promotions and offers in your region

3.3 Marketing and Promotions

• Sending you newsletters, promotional emails, and special offers (with your consent)
• Administering our loyalty program and reward points
• Conducting contests, sweepstakes, or promotional campaigns
• Delivering targeted advertisements through our advertising partners
• Measuring the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Analytics and Business Improvement

• Analyzing website traffic patterns and user behavior to improve site performance
• Understanding which menu items, promotions, and features are most popular
• Conducting market research and internal reporting
• Testing new features, designs, and functionalities
• Identifying and resolving technical issues

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement agencies or government authorities
• Detecting, preventing, and investigating fraudulent or unauthorized activity
• Protecting the rights, property, and safety of our customers, employees, and the public
• Enforcing our Terms of Service and other agreements

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering our services. These providers only access your data to perform their contracted services and are bound by confidentiality agreements. Categories of service providers include:

• Payment Processors: To securely process credit card and other payment transactions
• Delivery Partners: Third-party delivery services used to fulfill your food orders
• Email Marketing Platforms: To manage and send our promotional email communications
• Analytics Providers: Such as Google Analytics, to analyze website usage patterns
• Cloud Hosting Providers: For secure data storage and website infrastructure
• Customer Support Tools: Platforms used to manage customer inquiries and support tickets
• Fraud Prevention Services: To identify and prevent unauthorized transactions
• Loyalty Program Administrators: Platforms used to manage reward points and membership benefits

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government agencies, law enforcement, or other third parties if we believe disclosure is necessary to:

• Comply with a legal obligation, court order, or valid government request
• Protect and defend our legal rights and property
• Prevent or investigate potential wrongdoing in connection with our services
• Protect the personal safety of our users, employees, or the public
• Comply with applicable provisions of the Federal Trade Commission (FTC) Act

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website if such a transfer occurs, and you will have the opportunity to request deletion of your data before the transfer is finalized.

4.4 Affiliates and Franchise Locations

We may share your information with affiliated companies or independently operated franchise locations to fulfill your orders, provide consistent loyalty program benefits, and deliver a unified brand experience.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

5. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We honor all legally applicable rights and aim to respond to all requests within 45 days.

5.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: While we do not sell your personal information in the traditional sense, to the extent that our use of advertising technologies constitutes "sharing" under CPRA, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to only that which is necessary to provide the requested service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service solely because you exercised your privacy rights.

5.2 General Privacy Rights (All U.S. Residents)

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete information
• Right to Deletion: Request that we delete your personal information from our systems
• Right to Data Portability: Request that we provide your data in a portable, machine-readable format
• Right to Withdraw Consent: Withdraw any consent you previously provided for data processing
• Right to Opt-Out of Marketing: Opt out of receiving marketing communications at any time

5.3 How to Exercise Your Rights

To exercise any of the above rights, please submit a verifiable request to us using one of the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: roundtable-meal.rest — via our online contact form

We will need to verify your identity before processing your request to protect your privacy and prevent unauthorized access. Verification may require you to provide identifying information that we can match against our records. We will respond to verifiable requests within 45 days. If we require additional time, we will notify you within the initial 45-day window.

You may designate an authorized agent to make requests on your behalf. The authorized agent must provide written authorization signed by you, and we may still require you to verify your identity directly.

6. Data Security

The security of your personal information is extremely important to us. We implement a comprehensive set of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256 or equivalent encryption standards
• PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities
• Employee Training: All employees who handle personal data receive regular privacy and security training
• Incident Response Plan: We maintain a documented data breach response procedure and will notify affected users as required by applicable law
• Two-Factor Authentication: Available and encouraged for customer accounts to add an additional layer of security

6.2 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you as required by applicable federal and state laws. Notification will be provided via email to the address associated with your account and/or a prominent notice on our website. We will also notify relevant regulatory authorities as required by law.

Despite our best efforts, no security system is completely impenetrable. We cannot guarantee the absolute security of your information. You are also responsible for keeping your account credentials confidential and for logging out of your account when using shared devices.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When data is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures. If you request deletion of your account and data, we will fulfill your request within the timeframes required by law, though certain data may be retained for legal compliance purposes.

8. Children's Privacy

Round Table Pizza's online platform, including account creation, order placement, and loyalty program enrollment, is designed for and directed at individuals who are 18 years of age or older. We do not knowingly collect, solicit, or retain personal information from children under the age of 18 without verifiable parental consent.

If we learn that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and all other applicable laws governing the online privacy of minors.

9. Cookie Policy

We use cookies and similar tracking technologies to operate and improve our website, deliver personalized content, and analyze traffic. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device
• Delete all or specific cookies
• Block cookies from specific websites
• Block third-party cookies
• Block all cookies (note: this may impact the functionality of our website)

You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

For more detailed information about our use of cookies, including a complete list of cookies used and instructions for managing your preferences, please visit our full Cookie Policy page available on our website at roundtable-meal.rest.

10. International Data Transfers

Round Table Pizza is headquartered in the United States, and your information is primarily stored and processed on servers located within the United States. However, some of our third-party service providers may store or process data in other countries.

If your personal information is transferred outside the United States to countries that may not have equivalent data protection laws, we will ensure that appropriate safeguards are in place to protect your information. These safeguards may include:

• Standard contractual clauses approved by relevant authorities
• Binding corporate rules for intra-group transfers
• Adherence to approved certification frameworks
• Your explicit consent, where required by law

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and other jurisdictions as described in this policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to the practices of those third parties, and we are not responsible for their privacy practices or the content of their websites. We encourage you to review the privacy policies of any third-party sites you visit.

Examples of third-party services that may be linked to or embedded within our site include:

• Social media platforms (Facebook, Instagram, Twitter/X, TikTok)
• Third-party food delivery apps (DoorDash, Grubhub, Uber Eats)
• Map and location services (Google Maps)
• Payment gateways
• Review and rating platforms

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to browser DNT signals. However, you may use the cookie management options described in Section 9 to control tracking on our website.

13. State-Specific Privacy Rights

In addition to California residents' rights under CCPA/CPRA, residents of other states may also have privacy rights under their respective state laws. Round Table Pizza is committed to honoring all applicable state privacy laws. If you reside in a state with specific privacy protections (such as Virginia, Colorado, Connecticut, Texas, or others with enacted comprehensive privacy legislation), you may have rights similar to those described in Section 5, including rights to access, correct, delete, and opt out of certain data processing activities.

To exercise any state-specific privacy rights, please contact us at [email protected] and indicate your state of residence and the specific right you wish to exercise. We will respond in accordance with the applicable state law requirements.

14. How to File a Privacy Complaint

We take privacy concerns seriously and are committed to resolving complaints promptly and fairly. If you believe we have not complied with our obligations under this Privacy Policy or applicable privacy law, we encourage you to contact us first so that we can attempt to resolve your concern directly.

14.1 Contact Us Directly

Please send your privacy complaint or concern to:

• Email: [email protected]
• Subject Line: Privacy Complaint
• Website: roundtable-meal.rest

We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 days of receiving your complaint.

14.2 File a Complaint with Regulatory Authorities

If you are not satisfied with our response to your complaint, or if you believe we are processing your personal data in violation of applicable law, you have the right to lodge a complaint with the appropriate data protection or consumer protection authority:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including privacy-related deceptive practices. You can file a complaint at reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may contact the California Privacy Protection Agency, the enforcement body for CCPA/CPRA, at cppa.ca.gov.
• California Attorney General: California residents may also file privacy-related complaints with the California Attorney General's office at oag.ca.gov.
• State Attorney General: Residents of other states may contact their respective state Attorney General's office for consumer protection assistance.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other business reasons. When we make material changes to this policy, we will:

• Update the "Effective Date" at the top of this page
• Post a notice on our website homepage
• Send an email notification to registered users (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of those changes.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are here to help and are committed to addressing your privacy needs promptly.

When contacting us about a privacy matter, please include as much detail as possible about your concern or request, including your name, email address, and a clear description of the issue. This will help us respond to your request more efficiently.